Start browsing through our hundreds of luxury pieces available to lease online and when you
find an item you’d like to lease, simply add it to your basket and follow the check-out and
payment steps. You will be asked to create an online account and to verify your ID through
our secure ID checking service. Or, log-in if you already have an account with us.
Yes, you can.
Yes! We hold all items at our showroom in Watford. Give us a call on 01923 943777 to make
sure the item has been returned from its previous renter and to arrange a convenient time to
Ground Floor – The Quarters
30 – 40 St Albans Road
Hertfordshire, WD17 1RN
If you’d like to ask a question about the colour/fit/size/style/fabric of an item [or indeed
something else] before you lease it, please email our customer service team and they will
endeavour to help you – email@example.com
You can choose from a period of 4, 8, 10 and 20 days.
You can lease an item for 20 days at a time for the listed lease fee. Before or during the lease
period, if you decide you’d like to rent it for a longer timeframe, please get in touch with the
Ayrela customer service team via firstname.lastname@example.org, and they will confirm availability.
If you want to extend your rental period, please get in touch with the Ayrela customer service
team via email@example.com, and they will confirm availability.
Yes, on occasion. Please contact customer services via email at firstname.lastname@example.org. They will be
happy to assist you.
At the moment we only lease within the UK.
Please contact us as soon as possible on 01923 943777 and one of our customer service
team will assist you.
Please ensure that you open your delivery on the day you receive it and if you are unhappy
with the condition, please contact our customer services team immediately on 01923 943777.
They may ask you to send photos of the condition of the item to email@example.com and then
arrange a full refund if the item is indeed found to be in a poor condition.
You can find out the status of your order by going to the My Account section on the website
and clicking on Orders. Select the relevant order and the status will be displayed.
Order changes might not be possible once an order has been processed. However, please
contact us as soon as possible on 01923 943777 should you have a problem, and we will do
everything we can to fulfil your request.
Your order will arrive on or before your leasing start date. You will receive an email
notification with dates.
Once your chosen lease request has been accepted, you'll receive a confirmation email with
your order number. When your order has been dispatched, you’ll receive another email with
Delivery charges vary depending on the size and weight of a parcel but will be displayed on
screen once you place your order.
Yes, someone will need to be there to sign for and receive the item.
Yes, you have 60 minutes to cancel an order before we start to process it. Please get in touch
with our customer service team so they can help – email firstname.lastname@example.org or call 01923
If your order has not arrived, please contact our customer services team via email@example.com
or on 01923 943777.
Please repack your item in the same packaging it was sent out in and use the free returns
label to ship it back to us.
If you want to know if our team has received your return, you can check its status on the
DPD tracking website. You will receive an email confirming the refund has been processed as
soon as your leased item/s have been received and processed. Your refund will show on your
bank statement as Ayrela Ltd.
We take all major credit cards and debit cards.
Yes. It's important that you return your rental within the rental period, as many items will be
booked for back-to-back rentals. If an item is returned late, a late fee of £50 per day or 15% of the total rental cost (whichever is higher) will be charged until the replacement cost of the item has been reached.
We assess all items on their return and all cleaning charges and minor repairs such as loose
threads and missing buttons are covered but if there is any sign of significant damage or
stains there will be a charge. If an item is damaged beyond repair the item would have to be
paid for in full.
There is a restock fee of £10 for any unworn items that are returned with their security tags
The security deposit is automatically added for high value items to cover any possible
damage or loss during the rental period.
Click on ‘sign in’ or ‘register’ located at the top right of our homepage; you will be asked to
enter your name, email and password, and then follow the steps to continue setting up your
account or log in. As part of the account creation process, you will also be asked to verify
your ID, and once verified you are free to start leasing.
Once registered, you will be able to view your Ayrela dashboard which is your hub for
managing your account. You can view your recent orders, manage your shipping and billing
addresses, and edit your account and password details.
Please contact our customer service team on 01923 943777 and we can arrange to cancel
Please contact our customer service team via firstname.lastname@example.org or on 01923 943777 and they
will be happy to assist.
Log in and go to your Ayrela dashboard to change or reset your password.
We will offer a refund in the event of your item not arriving in time, if it doesn’t fit or if the
item is not in the expected condition when received. However, you must contact us within
24 hours of receiving your delivery in order for us to consider a refund. PLEASE NOTE, if you
remove the tag on the item then a refund will not be possible. We do charge a restock fee of
£10 for all unworn items.
Please contact our customer service team immediately upon receipt of your item via
email@example.com or on 01923 943777.
If you haven’t received your refund after 14 days, please contact our customer services team
via firstname.lastname@example.org or on 01923 943777
Contact customer services within 24 hours of receipt and we will endeavour to resolve the
matter. Email email@example.com or call 01923 943777
All our items are cleaned on return ready for the next rental.
No, we take care of that for you - it is one of the perks of using Ayrela.
During the check-out there is a promo code section, please enter the promo code here if you
No, we use couriers to manage our deliveries so postal strikes do not impact customer
We welcome bridalwear, menswear, guest wear and occasion wear for you to lease out via
our platform. You can list all the outfits and accessories that are worn at South Asian
weddings – from lehengas and sherwanis, to gowns and kurta sets. We also welcome
Western-style wedding dresses as these are still worn by South Asian brides. We ask that all
items be in a good condition, that they have been dry-cleaned and are ready to wear before
being approved by our team
If you are interested in listing your wardrobe on Ayrela, please contact us or email us at
Lend@ayrela.com to inquire. Please include:
- Pictures of the top three pieces you would like to list
- The price you paid for the item/s
- As many garment details as possible (including size and year of purchase)
- Your contact number
- A convenient time you’d preferred to be called
A member of the team will be in touch to explain more about how the process works.
We do. From marketing, promoting, shipping and dry cleaning, we manage the item from our
end. You will still be the owner of the item, but we take care of the hard work for you.
Once your items have been received and uploaded to the Ayrela platform, we handle the
shipping and returns for any rentals of your items.
We are. Any returned items are handled by Ayrela for dry cleaning before being made
available for the next client.
We collaborate with you the owner to maintain prices as fairly as possible. When determining
the rental rate, we take the item's age, condition, and original retail price into account. Please
note, the item’s original purchase price may not be the same as the current retail value.
The month after the transaction date, you as the owner will receive a summary statement of
your leased items, and payment will follow shortly after.
We ask that you take photos of your items prior to sending them to us. We will also take
photos on receipt before they go out for their first lease.
Items that have been damaged will be evaluated individually based on the extent of the
damage, the difficulty of restoration, and whether the item can be replaced.
If the item is damaged during the customer’s rental period, the customer is responsible for
the damages. Any items that are not returned or are damaged beyond repair will be charged
the full replacement cost that is shown next to each item.
If you as the ‘lender’ takes back the item, damages the item and wants to list again, you
would be responsible for the damages before Ayrela remarkets again.
We ensure all items are shipped securely with a tracked and signed for delivery method. All
shipments include transit insurance.
Yes, you can. You own the outfit, and we manage it for you, therefore it can be taken back so
long as it does not overlap with a scheduled lease period. You will be charged a restocking fee
to cover dry-cleaning expenses if it doesn’t arrive clean. We recommend a minimum of one
month for the outfit to be showcased without being reclaimed.
We use a third-party identity verification solution called Pass Base to seamlessly verify all our
customers, which provides an added layer of protection for you as a lender.
Yes, a security deposit can be added but please contact our customer service team on 01923
943777 to discuss.